Please Let Us Know!

Thank you for taking a few moments to tell us about your experience at our dealership. Your feedback will help us continue to offer the best in service for our customers.

 

Name:   required Phone:         E-Mail Address:   Machine You Purchased:   required       SHOPPING EXPERIENCE 1.  Why did you select Riders World to purchase your vehicle? (check all that apply) Convenience to home Dealer Reputation Competitive Pricing Hours of Operation Honest/Friendly Personnel Great finance terms Large selection of accessories/apparel Large selection of models Printed advertising Radio advertising Internet advertising   2.  Prompt initial greeting Excellent     Good     Average     Fair     Poor 3.  Courtesy/friendliness of your salesperson Excellent     Good     Average     Fair     Poor 4.  Ability to answer my questions Excellent     Good     Average     Fair     Poor 5. Introduction to accessories for my model Excellent     Good     Average     Fair     Poor 6.  Overall rating of your salesperson Excellent     Good     Average     Fair     Poor   BUYING / NEGOTIATING EXPERIENCE  7.  Ease of understanding pricing Excellent     Good     Average     Fair     Poor 8.  Knowledge of purchase/finance options Excellent     Good     Average     Fair     Poor 9.  Willingness to find me affordable financing options Excellent     Good     Average     Fair     Poor     N/A 10.  Fulfilled all negotiated commitments Excellent     Good     Average     Fair     Poor 11.  Overall rating of the buying/negotiating process Excellent     Good     Average     Fair     Poor   DELIVERY 12.  Explanation of service maintenance schedule Excellent     Good     Average     Fair     Poor 13.  Explanation of factory warranty Excellent     Good     Average     Fair     Poor 14.  Explanation of operating controls Excellent     Good     Average     Fair     Poor 15.  Condition/cleanliness of machine at pickup Excellent     Good     Average     Fair     Poor 16.  Showed appreciation of my business Excellent     Good     Average     Fair     Poor 17.  Overall rating of the delivery process Excellent     Good     Average     Fair     Poor   OUR DEALERSHIP 18.  Convenience of hours of operation Excellent     Good     Average     Fair     Poor 19.  Overall cleanliness Excellent     Good     Average     Fair     Poor 20.  Attractiveness of showroom displays Excellent     Good     Average     Fair     Poor 21.  Selection/availability of models Excellent     Good     Average     Fair     Poor 22.  Selection/availability of accessories Excellent     Good     Average     Fair     Poor 23.  Selection/availability of apparel Excellent     Good     Average     Fair     Poor 24.  Adequate staffing to meet my needs Excellent     Good     Average     Fair     Poor 25.  Overall rating of our dealership Excellent     Good     Average     Fair     Poor   OVERALL 26.  Rate your overall purchase experience Excellent     Good     Average     Fair     Poor 27.  Would you return to us for another ATV, motorcycle, or dirt bike purchase? Definitely     Probably     Not sure     Probably Not     Definitely Not 28.  Would you recommend us to a friend for a purchase? Definitely     Probably     Not sure     Probably Not     Definitely Not 29.  What aspects of your purchase did you like MOST? 30.  What aspects of your purchase COULD HAVE BEEN IMPROVED? 31.  Since your purchase, have you returned to us for any of the following reasons? Needed parts Had Service work done (ex. first service, repair, warranty) Bought accessories or apparel Other reason Did not return (skip questions 32 & 33) 32.  If you returned to us for any reason since your purchase, please rate your satisfaction level with us as compared to the day of your purchase.  Has it: Improved     Stayed the same   Decreased  33.  Please tell us why your satisfaction has improved/decreased:   THANK YOU!       Other Questions/Comments:   Please click 'Submit' button only once.

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570.200.RIDE (7433)
800.95.RIDER